2/1/23: We've made additional improvements to the Chase connector and are seeing overall success rates of 98%.

1/31/23: We've bumped our new Chase method to 100% of members, and we're seeing overall success rates around 85-90%. We're making additional improvements to get to 95%+ reliability.

1/27/23: Based on the preliminary success of the new Chase method, we've increased the deployment to 50%. We'll continue to review results over the weekend, with the goal of deploying to 100% of members.

We have also been testing another method with a set of closed beta testers, and those results are promising, as well.

1/26/23: We've deployed a new method to about 10% of all members. So far, early results look good and we will scale up gradually to ensure there aren't any unintended consequences, like lockouts.

1/23/2023: We begun a closed beta test with select users over the weekend for our Chase fix. The results so far are highly promising with many users being able to successfully sync their chase account.

However, the stability of the method must be ensured, so we are continuing to work closely with our closed beta testers to improve the method for a wide release. With the help of our beta testers, we’ve identified and solved five major bugs over the weekend, with two more being resolved at the moment. Once the existing major bugs are fixed, we will be expanding our closed beta tests.

If you would like to participate in our closed beta program please reach out to us via "Contact Us" in the app or at support@maxrewards.com

1/12/2023: While we are working on building and testing Chase connector solutions, we've created additional articles to provide more info:

1/9/2023: Our team has made major strides in finding a solution. We've developed a new method of connecting to Chase, and the fix is now in internal testing.

1/3/2023: Happy New Year! We have a proof-of-concept of a new method working. Now we need to do more extensive testing, then build a version for production use and then test in production before deploying it our members. While we are hoping this solution will work, we won't know until it's out in production. Thank you for your patience.

12/29/2022: Our team has made significant progress on a new way of connecting to Chase. There's still additional work and testing that needs to be done before we can bring this to production. Thank you again for your patience.

12/27/2022: Our team is still working on different potential solutions. We apologize for the inconvenience.

12/21/2022: Our team is still hard at work on finding a solution for this issue. We are still seeing about a 30% success rate with connections to Chase, but we know we have a ways to go. If you have any questions or concerns, please feel free to contact support at support@maxrewards.com or within the app under "Contact Us".

12/16/2022: We are still working to improve our connection with Chase.

For some context into this issue, banks don’t have official APIs where we can access rewards, offers, credit scores, and other data points that we show and that our members love. Therefore, we have had to build our own connectors. At times, the banks make changes without warning, and those changes trickle down to us as and affect our ability to sync accounts. When this occurs, we get all hands on deck to fix the issue.

We have taken many steps to improve our bank connections over the last year. We’ve made considerable investments in hiring top engineers and adopting the best technologies and practices to help stabilize and scale our platform. We're still in the early stages of our journey, and we will continue to make significant investments to improve the member experience over the coming months and years.

Thank you so much for your support and patience.

12/15/2022: We’ve made changes to the connector, and about 30% of attempts are going through. We are still working on a solution to get 99%+ reliability. We apologize for the inconvenience.

12/12/2022: We recently became aware of an issue with our connection to Chase that is preventing members from syncing with Chase. As soon as we found that our members were having trouble syncing, we dedicated a team to resolving this issue, and hope to have it fixed soon. Please reach out to support@maxrewards.com with any questions or concerns.

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