3/23/23: We’ve made changes to our Citi connector, which has led to a 70-80% success rate. Next week, we’ll be introducing a new method of syncing to some users and will then expand it based on successful results.

3/16/23: We are working on a new method to sync with Citi. It needs more adjustments as it works with their mobile app, but will go through internal testing soon.

2/6/23: We have made improvements to our connection with Citi, and have seen a greatly increased success rate with syncing.

2/1/23: We are aware of an issue with our connection to Citi that has affected the ability to regularly sync with Citi. We started seeing significantly degraded reliability on the Citi connector starting January 25.

Our engineering team is working on improvements to the connection that should increase the reliability of syncing. We will be using some of the same tactics that we learned while improving our Chase connection (more info here). Because of this, we expect to have this issue fixed much more quickly. We will post updates on this article as progress is made.

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